missing_feed_contact_email_and_url: GTFS validation rule (feed_info.txt) Warning
feed_info.txt declares neither feed_contact_email nor feed_contact_url. Consumers cannot reach the publisher to report data issues.
What the rule checks
feed_info.txt declares neither feed_contact_email nor feed_contact_url. Consumers cannot reach the publisher to report data issues.
Severity: warning
A warning marks data the specification allows but that looks doubtful, or recommended information that is missing. The GTFS can still be published, but riders may see the effect, so each case deserves a look.
Where it applies
The rule applies to feed_info.txt. This file describes the dataset itself: its publisher, language and validity period.
Finding and correcting it
Open the GTFS in GTFS Express. Reading is free, and the validation, by the MobilityData validator and the rules of GTFS Express itself, lists the occurrences of missing_feed_contact_email_and_url with the file and rows involved. The correction is made in a draft, by hand or from a brief, with the licence: the corrected GTFS is validated again before it is delivered, and the change can be undone.
In the MobilityData validator
The MobilityData GTFS validator uses the same code, missing_feed_contact_email_and_url. Its documentation describes each rule: MobilityData validator rules.